Abstract:
This study examined the impact of the e-ticketing system on the revenue collection of the ferry operating company in Tanzania. It comparatively assessed the revenue trend as to prior and after the installation and full utilization of e-ticketing system and infrastructure, assess the security issues on e-ticketing system, as well as examine the e-ticketing system and infrastructures that derive the satisfaction of customers. The study employed a case study design and used systematic and purposive sampling methods to obtain a sample from the population of passengers and staff of the ferry operating company respectively. Data gathered using questionnaires and revenue collection archives were analysed using Stata15. The study found a significant increment of the collected revenue after the installation and full utilization of the e-ticketing system and infrastructures when comparing to manual ticketing system existed before. The staff acknowledged trespassing as the major security issue that obstructs an optimal collection of revenues. The passengers of the ferry reported queuing as the major challenge of the system and, on top of that, suggested an upgrade and improvement of the system and prospective infrastructures of the e-ticketing system to cater the contemporary needs of the passengers. The study suggests the adoption of new technologies relating to the usage of cashless payment methods such as usage of bank cards, smartphone apps, and prepaid cards for those who can afford and accommodate the change to increase the efficiency of revenue collection, lower operational costs since the new technologies will automate the overall system and enhance the satisfaction of the stakeholders.
