Improving MFI-MB Interaction with Technology: an Explorative Study in Dar es Salaam, Tanzania

Abstract

Micro businesses (MB) are small informal businesses, which have become important for the economy and the livelihood of many people in developing countries. MBs face a number of challenges that include access to credit and funding. Micro-finance institutions (MFI) are gaining increasing foothold in developing countries as providers of credit for micro, small, and medium sized businesses. This research explores the interactive relationship between MFIs and MBs in Dar es Salaam, Tanzania. In-depth interviews were conducted with 16 informants from MFIs, and 20 informants from MBs. The data was analysed by using qualitative methods. The data analysis revealed a number of themes related to challenges in MFI-MB interactions. A number of engineering solutions to address the identified challenges are suggested.