Assessing Compliance with the Code of Conduct on Land Ownership Service Delivery among Public Land Sector Employees in Dodoma City Council

Abstract

In recent years, governments across the globe have been striving to promote good governance by enhancing transparency, accountability, and efficiency in the public sector. However, one of the key areas of concern has been the management and use of public resources, particularly land, which is a critical asset for economic development and social welfare. To address this concern many countries have developed codes of conduct and ethical standards for public sector employees, including those working in the land sector. The study aimed to assess compliance with the code of conduct on land ownership service delivery among public land sector employees in Dodoma City Council. Specifically, it assesses the understanding of the code of conduct on land ownership service delivery among public land sector employees in Dodoma City Council, the extent of compliance with the Code of Conduct on Land Ownership Service Delivery, and the implications of non-compliance with the Code of Conduct on Land Ownership Service Delivery. The research was designed as a cross-sectional study to allow snapshot analysis of compliance levels. The study employed both quantitative and qualitative approaches whereas survey and interview methods were used. The survey involved 63 public land sector employees while interviews were conducted with key informants. Data collected were analyzed using both quantitative and qualitative analysis. Descriptive and inferential statistics were utilized for quantitative analysis, while content analysis was conducted for qualitative data. The findings revealed that compliance with the code of conduct significantly influenced land ownership service delivery outcomes. Specifically, the study found that employees have a solid understanding of the code of conduct; despite the participants, being aware of the code of conduct the study found that there are significant gaps in compliance with the Code of Conduct code of conduct in Land Ownership Service Delivery in the study area. . Furthermore, the findings show that implications of non-compliance with the code of conduct on land ownership among public land sector employees include financial risks such as the likelihood of legal disputes or litigation resulting in significant financial burdens. Additionally, study findings indicate the diminishing of the integrity and credibility of the organization's reputation as the implications of non-compliance with the code of conduct on land ownership among public land sector employees. The study concludes that there is minimal compliance with the code of conduct in the public land sector in the study area It also concludes that the non-compliance of the code of conduct has critically undermined service quality, and unethical practices impacting the effectiveness and transparency of land ownership services. To address this, the study recommends implementing ethical training programs to enhance awareness as well as the enforcement of public ethics and code of conduct; and awareness of implications of non-compliance of the Code of Conduct to the public land sector employees. It also recommends the establishment of public land service monitoring systems to reinforce accountability. By fostering a culture of ethical adherence, the organization can improve service delivery and restore public trust.