Impact of Digital Banking Services to Bank Users A Case of Dar Es Salaam Tanzania.

Abstract

The use of digital technology has been very useful to many bank users especially those who are involved in making regular payments. Thus, it plays a pivotal role in the economy since it facilitates channeling funds from the units in surplus to units in deficit. The study aimed at determining the impact of digital bank services to bank users. Mainly it focused on determining the extent to which bank users have accessed digital bank account, loan services and other digital banking services. Probability sampling specifically purposive sampling in obtaining information from the digital banking service users. A sample size of 100 respondents who used digital technology in accessing banking services was involved. Primary and secondary sources of data collection was used in collection information from the respondents and analyzed through mixed data analysis strategies. From the findings it was discovered that bank users easily accessed bank accounts, loan services and other digital banking service. Last the study recommends that bank institutions and the financial institutions need to promote more awareness to the bank users on how to use digital banking services.