The Contribution of IT Governance in the implementation of ERP Systems at TANESCO.

Abstract

This study investigated the Contribution of IT Governance in the implementation of ERP Systems at TANESCO Specifically, he study sought to propose best approach for establishing a practicable IT Governance structure and practices at TANESCO necessary to ensure successful implementation of ERP System. The data were obtained using structured interview from 109 interviewees consisting of Members of Board of Directors, Top Management , Senior and Junior officers from various Business Units (Generation, Distribution, Finance, Internal Audit, Procurement, ICT, Human Resources and Legal) , and consultant. All interviewees were involved in the implementation of ERP at TANESCO. The documentary review of Internal and External Audit Reports (Findings and recommendations) regarding ICT Governance through practices of corporate ICT Steering Committee were also used as a source of data for this study. Qualitative Content Analysis method was used to analyze/evaluate the patterns within the contents or sources of communication. The study found inefficiency for the Institution’s IT Governing Body, ICT Steering committee. The study concluded that the existing IT Governance body should be transformed to make it practicable for effective implementation of ERP and other Strategic IT projects.The study recommends on how to ensure the organ performs its legal assignments as per eGA act no. 10 of 2019 and TANESCO ICT Policy so as to have a practicable IT Governance for successful implementation of an ERP system. The study provides bases for further research by recommending areas of research after a successful implementation/installation of an ERP system.